Call Center Manager

Location

Kathmandu, Bagmati Province, Nepal

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Abasar Nepal (Partner for HR Outsourcing) is hiring a Call Center Manager in Kathmandu. This opportunity is aimed at a strong leader with a passion for team management, customer service, and performance excellence to take the next step in their career. Key Responsibilities & Daily Duties: • Lead, coach, and motivate the call center team • Monitor key performance indicators (KPIs) and achieve performance targets • Handle escalated customer concerns and queries efficiently • Analyze operational reports and implement strategies to improve operational performance Required Qualifications, Skills & Experience: • Education: Bachelor's Degree • Experience: 3 to 4 years of experience in a managerial or similar role • Team Management: Proven experience leading a team of 10+ employees • Strong leadership, problem-solving, and communication skills Working Hours, Shifts & Location Details: • Location: Koteshwor-32, Kathmandu, Nepal • Onsite operational role Compensation & Benefits: • Salary: Negotiable based on experience and capability Application Instructions: • Interested candidates are encouraged to apply by submitting an updated CV to the recruitment team.