Front Desk Agent
- Location
- Jakarta, DKI Jakarta, Indonesia
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview Nemuru Hotels, a fast-growing hotel operator inspired by the Japanese philosophy of Omotenashi (the art of wholehearted hospitality) operating 8 hotel units and actively expanding, is hiring a Front Desk Agent to join the hospitality team at Nemuru Hotel Grand Suites MT. Haryono, Jakarta. • Key Responsibilities & Daily Duties - Manage comprehensive Front Office operations including Reception, Concierge, Bell Service, Reservations, Cashiering, and Guest Relations - Operate and navigate Property Management Systems (PMS) accurately for daily hotel administration - Provide attentive, polite, and personalized service in alignment with the spirit of Omotenashi - Handle guest complaints and service recovery professionally with a strong commitment to guest satisfaction - Assist with hotel receiving, storekeeping, and front-desk administrative records as needed • Required Qualifications, Skills & Experience - Gender: Male / Female (Pria/Wanita) - Age: Maximum 30 years old - Education: Minimum Diploma (D3) in Hospitality, Tourism, or a related field - Experience: Minimum 2 years of proven experience as a Front Office Officer or Senior Front Office staff in a 3-star or 4-star hotel environment; experience in hotel storekeeping/receiving is valued - Technical Systems: Proficiency in Property Management Systems (PMS) such as DIP, VHP, Opera, Fidelio, or equivalent hospitality systems - Skills & Abilities: Strong management, communication, and interpersonal skills; fluent in both Bahasa Indonesia and English (both written and oral) - Attributes: Neat, professional appearance, warm and friendly demeanor, high service mindset, honest, disciplined, and responsible with strong attention to detail and teamwork • Working Hours, Shifts & Location Details - Employment Type: Full-time / Onsite - Location: Nemuru Hotel Grand Suites MT. Haryono, Jakarta, DKI Jakarta, Indonesia • Compensation & Benefits - Standard company benefits and hospitality compensation package • Application Instructions - Send your latest curriculum vitae (CV) directly to the HR department via the designated recruitment email.