Service Recovery

Location

Jaipur, Rajasthan, India

Salary

INR 25,000 - 26,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: QDegrees is hiring skilled professionals for the Service Recovery role in Jaipur to manage escalations and restore customer trust through prompt problem resolution. Key Responsibilities & Daily Duties: • Handle customer escalations and resolve critical service-related issues effectively • Address customer grievances promptly to minimize churn and restore satisfaction • Identify recurring service gaps and breakdowns to recommend long-term improvements • Ensure compliance with company customer service policies and quality standards • Enhance customer satisfaction and elevate overall service delivery quality Required Qualifications, Skills & Experience: • Experienced candidates with a track record in service recovery, escalations management, or high-tier customer support • Strong problem-solving, conflict resolution, and customer empathy skills • Professional communication and interpersonal skills to handle difficult customer interactions Working Hours, Shifts & Location Details: • Onsite position located at Malviya Nagar, Jaipur, Rajasthan Compensation & Benefits: • Salary: 25,000 to 26,000 CTC per month Application Instructions: • Send your updated CV to the recruiter email or contact via phone