BY WMS Techno-Functional Support Lead
- Location
- Pan India
- Salary
- Not specified
- Company
- akash pawar
Job description
Role & Company / Project Overview: Coding Limits is seeking an experienced Blue Yonder (BY) WMS Techno-Functional Support Lead for enterprise SaaS Production Support operations. This role leads L2/L3 production support efforts, managing critical incidents, escalations, integration troubleshooting, and collaborating across engineering and vendor teams. Key Responsibilities & Daily Duties: • Provide L2/L3 production support for Blue Yonder WMS applications in an enterprise SaaS environment • Lead and perform advanced incident triage, troubleshooting, and in-depth Root Cause Analysis (RCA) • Investigate application, integration, configuration, performance, and database-level issues • Analyze data flows and interfaces connecting Blue Yonder and customer enterprise systems • Troubleshoot integration and interface failures, coordinating cross-platform resolutions • Handle critical production incidents and drive issues through resolution, mitigation, and formal closure • Conduct code-level, database-level, and configuration-level investigations as required • Coordinate with Blue Yonder/product engineering teams, external vendors, and cross-functional teams • Lead or participate actively in technical triage calls and escalation management • Maintain comprehensive documentation of incidents, technical findings, RCA, and preventative solutions • Deliver regular status updates to both technical and non-technical business stakeholders • Support business-critical production operations during off-hours and assigned rotational shifts Required Qualifications, Skills & Experience: • 7+ years of hands-on experience in Blue Yonder / JDA WMS • Deep expertise in WMS Techno-Functional Support and L2/L3 SaaS application production support • Strong competency in Incident Management, Troubleshooting, and Root Cause Analysis (RCA) • Thorough understanding of Application & Integration Support, Interfaces, and Data Flow Analysis • Hands-on troubleshooting experience at configuration and database levels • Proven capability in managing escalations, leading triage calls, and coordinating with vendors • Excellent verbal and written communication, reporting, and documentation skills Working Hours, Shifts & Location Details: • Location: Pan India • Work Mode: Production Support • Shift: Rotational shifts based on business and support requirements • Shift Coverage (IST): - Shift 1: 2:30 PM – 11:30 PM - Shift 2: 8:30 PM – 5:30 AM - Shift 3: 10:30 PM – 7:30 AM Compensation & Benefits: • Not specified Application Instructions: • Interested candidates with relevant BY WMS experience can submit their updated resume to the recruitment team.