Level 3 Engineer – M365 / Individual Productivity
- Location
- Pan India
- Salary
- Not specified
- Company
- akash pawar
Job description
• Role & Company / Project Overview SkillBridge Staffing Pvt. Ltd. is hiring an experienced Level 3 Engineer to provide advanced technical support and manage critical escalations in a large-scale enterprise environment. • Key Responsibilities & Daily Duties - Handle critical incidents as the final L3 escalation point - Perform advanced troubleshooting and Root Cause Analysis (RCA) - Support and manage M365 / Individual Productivity services - Drive service improvements, automation, and technical initiatives - Provide technical guidance to L1/L2 teams - Support change implementation and stakeholder communication - Maintain technical documentation, solution designs, and runbooks • Required Qualifications, Skills & Experience - Experience: L3 / Senior Support - Mandatory Skill: Microsoft 365 Suite - Key skills: Exchange & MS Outlook, OneDrive, Copilot for Microsoft 365, Advanced Troubleshooting & RCA, Critical Incident / L3 Escalation Management, Complex Enterprise Environment, Shift / On-Call Support - Working knowledge of Splunk and multi-site/international support is an advantage - Education: Bachelor’s/Master’s degree in IT, Computer Science, or related field • Working Hours, Shifts & Location Details - Shift / On-Call Support required - Large-scale / Multi-site enterprise environment in India • Compensation & Benefits - Competitive enterprise compensation • Application Instructions - Interested candidates, please share your updated CV via email