Customer Support Team Leader

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Opening for Customer Support Team Leader positions at top multinational organizations via BlackBull Consultants to supervise customer service operations and uphold service level agreements. • Key Responsibilities & Daily Duties - Lead, mentor, and supervise a team of customer support representatives. - Monitor operational KPIs, resolution times, customer satisfaction (CSAT), and call quality. - Handle escalated customer queries and complex dispute resolutions. - Conduct team briefings, performance reviews, and operational training. • Required Qualifications, Skills & Experience - Prior experience in customer support or contact center operations with leadership responsibilities. - Strong interpersonal, organizational, and conflict-resolution skills. - Proven ability to manage teams and drive SLA compliance. • Working Hours, Shifts & Location Details - Available in Work From Home (WFH) and Work From Office (WFO) modes. - Hubs in Bangalore, Pune, Mumbai, Indore, Chandigarh, Hyderabad, Noida, Delhi, Gurugram, etc. • Compensation & Benefits - Attractive compensation structure matching corporate industry standards. • Application Instructions - Submit your updated CV on WhatsApp or contact the recruiter.