Salesforce / MuleSoft Support Engineer
- Location
- Pan India
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: We are hiring an experienced Salesforce / MuleSoft Support Engineer who enjoys solving production issues, troubleshooting integrations, and keeping business-critical systems running smoothly. This is a 3-month renewable contract opportunity open to all visa holders. • Key Responsibilities & Daily Duties: - Provide production support for Salesforce CRM & MuleSoft Anypoint Platform. - Troubleshoot APIs, integrations, authentication, connectivity & data issues. - Monitor MuleSoft applications, APIs, logs, queues, and alerts. - Support Salesforce administration including users, profiles, permission sets, flows, reports & dashboards. - Investigate failed transactions, data sync issues, API errors, and batch exceptions. - Assist with deployments, regression testing, and post-production validation. - Create runbooks, SOPs, knowledge articles, and support documentation. - Work closely with developers, business teams, vendors, and infrastructure teams. - Identify recurring issues and opportunities for support automation. • Required Qualifications, Skills & Experience: - 7+ years of experience in application/integration support, Salesforce administration, MuleSoft, or similar roles. - Hands-on Salesforce CRM support & configuration experience. - Working knowledge of MuleSoft Anypoint Platform, CloudHub, Runtime Manager, API Manager, Exchange, Design Center & Anypoint Studio. - Strong REST/SOAP API knowledge covering JSON, XML, HTTP/S, OAuth, SAML & certificates. - Experience with DataWeave troubleshooting, API errors, batch jobs, queues & data synchronization. - Experience in SQL, API testing, log analysis & monitoring. - Solid production / incident / change / release support experience. - Strong communication and documentation skills. - Good to have certifications: Salesforce Administrator, Platform App Builder, MuleSoft Developer, MuleSoft Integration Foundations, ITIL Foundation, Security+. - Experience in financial services, banking, or regulated environments is a plus. • Working Hours, Shifts & Location Details: - Location: Fully Remote. - Contract Duration: 3 Months (Renewable). • Compensation & Benefits: - CTC Role (All Visas Accepted). • Application Instructions: - Interested candidates should send their updated CV via email.