ServiceNow ITSM + GenAI / Agentic AI Professional
- Location
- Pan India
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: We are hiring an experienced ServiceNow ITSM professional with a forward-thinking, AI-first mindset to drive enterprise transformation through Generative AI and Agentic AI solutions for product-based companies. • Key Responsibilities & Daily Duties: - Lead and execute ServiceNow IT Service Management (ITSM) workflows. - Manage incident resolution and service request fulfillment processes. - Implement and uphold ITIL framework standards. - Design, evaluate, and integrate Generative AI (GenAI) and Agentic AI solutions into enterprise workflows. - Drive prompt engineering initiatives and establish AI evaluation frameworks. - Collaborate across technical and business stakeholders, exercising strong analytical and problem-solving skills. • Required Qualifications, Skills & Experience: - Experience: 12+ Years. - Mandatory Skill: ServiceNow IT Service Management (ITSM). - Incident Management and Service Request Fulfillment. - In-depth understanding of the ITIL Framework. - Expertise in Generative AI (GenAI) and Agentic AI. - Proficient in Prompt Engineering and AI Evaluation Frameworks. - Strong analytical, problem-solving, and stakeholder management skills. • Working Hours, Shifts & Location Details: - Location: Pan India. • Application Instructions: - Interested candidates or referrals may reach out directly via the provided contact email.