Quality Analyst - International Voice & Chat (Finance &

Location

Hyderabad, Telangana, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Deloitte is hiring Quality Analysts (QA) to join the International Voice & Chat team supporting the Finance & Accounting domain in Hyderabad. Key Responsibilities & Daily Duties: • Evaluate voice and chat interactions against established quality monitoring guidelines • Identify defect trends, compliance breaches, and areas for process improvement • Conduct regular calibration sessions and collaborate with Operations and Training teams to drive quality enhancements • Provide actionable coaching feedback to frontline staff and team leaders Required Qualifications, Skills & Experience: • 2 years of relevant quality analysis experience in international voice and chat / BPO environment • Background or familiarity in Finance & Accounting operations • Strong communication skills, analytical capability, customer-handling knowledge, and a customer-first mindset Working Hours, Shifts & Location Details: • Location: Hyderabad, Telangana, India • Shift: Night shift Application Instructions: • Qualified applicants are invited to forward their updated resume via email.