Team Leader Operations

Location

Gurugram, Haryana, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: V5 Global is hiring for the role of Team Leader Operations in Gurugram. Key Responsibilities & Daily Duties: • Manage team performance (Productivity, Quality, Shrinkage, Attrition) • Track KPIs like SLA, AHT, CSAT & NPS • Handle escalations and provide floor support • Coach and train team members • Conduct performance reviews and improve processes Required Qualifications, Skills & Experience: • Minimum 1 year experience as Team Leader (on papers) • Strong leadership and team handling skills • Strong communication (Verbal & Written) • Basic computer knowledge & MS Excel • Problem-solving and customer handling skills Working Hours, Shifts & Location Details: • Location: Udyog Vihar, Gurugram, Haryana • Employment Type: Full-Time (Work from office) • Shift: Rotational Shift • Working Schedule: 6 Days Working with Rotational Week offs Application Instructions: Apply now by sending your details/CV via WhatsApp to HR Supriya.