Technical Support Executive
- Location
- Delhi, Delhi, India
- Salary
- INR 30,000 - 40,000 / month
- Company
- Akash pawar
Job description
Role & Company / Project Overview We are looking for an experienced Technical Support Executive to handle technical queries from clients and internal teams related to travel technology products, APIs, booking systems, websites, and integrations. Key Responsibilities & Daily Duties • Handle technical queries raised by clients and internal teams. • Troubleshoot issues related to Flights, Hotels, Transfers, Tours, and travel modules. • Understand booking flows and identify the source of issues. • Review API requests/responses, logs, booking details, and error messages. • Coordinate with developers and API/supplier teams for issue resolution. • Track support tickets from reporting through to final resolution. • Communicate issue status and technical solutions clearly to clients. • Test fixes thoroughly before confirming issue resolution. • Maintain comprehensive records of reported issues and solutions. • Escalate critical booking, payment, API, and production issues in a timely manner. • Assist clients with product configuration and integration queries. • Prepare technical documentation and recurring-issue reports. Required Qualifications, Skills & Experience • Experience: 3 to 4 years in technical support roles. • Solid understanding of APIs, JSON/XML, and HTTP requests/responses. • Basic knowledge of web applications. • Working knowledge of PHP, JavaScript, SQL/MySQL is preferred. • Ability to read system/server logs and interpret technical errors. • Strong troubleshooting and analytical problem-solving skills. • Excellent written and verbal communication skills with the ability to explain technical issues in simple language. • Strong ownership and diligent follow-up skills. • Preferred experience: Working with Travel APIs, GDS, NDC, Flights, Hotels, OTA platforms, WordPress travel solutions, and B2B/B2C travel portals. Working Hours, Shifts & Location Details • Location: Delhi, India. • Work Mode: Work From Office. • Working Days: 6 Days per week. Compensation & Benefits • Salary: ₹30,000 to ₹40,000 per month. Application Instructions Interested candidates who meet the requirements can share their updated CV via email or contact through phone/WhatsApp to apply.