ITIL Service Desk / IT Support

Location

Chennai, Tamil Nadu, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Balbhas is looking for enthusiastic freshers to kickstart their IT career as ITIL Service Desk / IT Support engineers in Chennai, Tamil Nadu. Key Responsibilities & Daily Duties: - Handle basic IT support issues through calls, emails, and ticketing tools - Log, categorize, prioritize, and track incidents and service requests - Troubleshoot Windows OS, laptop, network, VPN, email, and MS Office issues - Follow ITIL processes for Incident Management and Service Request Management - Monitor tickets and support timely resolution as per SLA guidelines - Escalate unresolved issues to the appropriate support teams - Maintain ticket records and follow standard operating procedures Required Qualifications, Skills & Experience: - Fresher (0 Years of experience) - Mandatory valid ITIL Foundation certification or equivalent - Basic understanding of IT Service Management (ITSM) - Knowledge of Incident Management, Service Requests, and SLA - Basic knowledge of Windows OS and computer networking - Familiarity with ServiceNow, Jira Service Management, or other ticketing tools is an advantage - Good communication, problem-solving, and teamwork skills Working Hours, Shifts & Location Details: - Job Type: Full-Time - Location: Chennai, Tamil Nadu - On-site role Compensation & Benefits: - Entry-level IT career opportunity with professional development and training Application Instructions: - Interested candidates are invited to apply by submitting their application or contacting the recruitment team via the designated email address or phone number.