Salesforce Field Service Business Analyst - Charlotte, NC

Location

Charlotte, North Carolina, United States

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are hiring an experienced Salesforce Field Service Business Analyst with strong expertise in Field Service Lightning (FSL) and Field Workforce Management for an on-site engagement. Key Responsibilities & Daily Duties: • Conduct requirements workshops and actively gather business requirements. • Create detailed functional requirements, user stories, and acceptance criteria. • Handle technician scheduling, routing, dispatch, capacity planning, and appointment management workflows. • Support integration testing, end-to-end testing, User Acceptance Testing (UAT), and overall business readiness. • Interface directly with clients and manage key stakeholders effectively. Required Qualifications, Skills & Experience: • 10+ years of overall professional experience. • Strong Business Analyst experience specifically working with Salesforce Field Service / Field Service Lightning (FSL). • In-depth experience with Field Workforce Management. • Strong functional understanding of Field Service, Maintenance, and Construction processes. • Proven expertise in technician scheduling, routing, dispatch, capacity planning, and appointment management. • Demonstrated ability in requirement gathering workshops, functional documentation, and testing lifecycle support (UAT, integration, E2E). • Excellent client-facing communication and stakeholder management skills. • Domain experience in Telecom / Cable is preferred. • Eligibility: US Citizens, Green Card holders, and H1B visa holders only. Working Hours, Shifts & Location Details: • Location: Charlotte, NC (On-site) Application Instructions: • Interested and eligible candidates are requested to submit their updated resume for consideration.