RTM (Real-Time Management)

Location

Cairo, Cairo Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: Mindbridge EG is seeking an RTM (Real-Time Management) specialist to join their team in Cairo, Egypt. This position plays a critical role in workforce management and real-time operational monitoring. • Key Responsibilities & Daily Duties: - Monitor real-time queue adherence, staffing levels, and agent status. - Coordinate operational adjustments to meet service level agreements (SLAs). - Support workforce management analysis and real-time incident resolution. • Required Qualifications, Skills & Experience: - Experience in Real-Time Management (RTM) or Workforce Management (WFM) within a contact center or BPO setting. - Analytical skills and ability to thrive under pressure in a fast-paced environment. • Working Hours, Shifts & Location Details: - Location: City Stars, Nasr City, Cairo, Egypt (Onsite). • Compensation & Benefits: - Competitive salary. - Fast-track promotion opportunities. - Dynamic and fast-paced work environment. - Career development opportunities. • Application Instructions: - Send your updated CV via WhatsApp stating the position applied for.