Customer Service Account Manager / Customer Relationship

Location

Cairo, Cairo Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview Next Step Logistics FZCO, a fast-growing global leader in Logistics and Freight Forwarding, is expanding its team at the Zahraa El Maadi office in Cairo. The Customer Service Account Manager / Customer Relationship Executive (CRE) acts as the vital bridge between international customers and internal operations, delivering exceptional service and seamless freight management. ### Key Responsibilities & Daily Duties • Handle international customer inquiries, shipment updates, and issue resolution via chat and direct communication channels. • Manage key customer accounts, oversee collection follow-ups, and prepare customer satisfaction reports. • Coordinate closely with internal operations teams to ensure high-quality and timely service delivery. • Maintain accurate, comprehensive, and up-to-date customer records. ### Required Qualifications, Skills & Experience • 1 to 3 years of professional experience in Customer Service, Client Relations, or Account Management within Global Logistics / Freight Forwarding. • Fluent English language proficiency (both written and spoken). • Excellent written communication, organizational, and problem-solving skills. • Proficiency in Microsoft Excel (prior knowledge of CRM systems is considered a strong plus). ### Working Hours, Shifts & Location Details • Location: Zahraa El Maadi, Cairo, Egypt. • Workplace: Full-time on-site office. • Shifts: Day Shift and Night Shift options available. ### Compensation & Benefits • Standard corporate benefits provided by Next Step Logistics FZCO. ### Application Instructions • Submit an updated CV via email with the subject line formatted as 'Application: [Job Title] – Your Name' or send via WhatsApp specifying the exact job title.