Agent Call Center

Location

Bandung, West Java, Indonesia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: PT. Naru Catur Indonesia is hiring a communicative and service-oriented candidate to join our team as an Agent Call Center on a full-time basis in Bandung. Key Responsibilities & Daily Duties: • Receive and handle user inquiries or complaints • Provide information according to scripts and service standards • Record every report or complaint in the ITSM system • Perform initial identification of issues reported by users • Escalate tickets to the relevant team according to established procedures • Monitor and follow up on the status of complaint handling • Maintain service quality and user satisfaction Required Qualifications, Skills & Experience: • Female • Minimum education of D3 / Bachelor's degree • At least 1 year of experience as Call Center / Customer Service / Helpdesk • Understand basic use of Contact Center applications • Understand ITSM and ticketing systems • Basic programming skills are a plus • Knowledge of financial services or banking applications • Good communication and service skills Working Hours, Shifts & Location Details: • Employment Type: Full-Time • Work Location: Jl. Satuan Usutan Axmi No. 3, Manahlega, Kota Bandung Application Instructions: • Submit your CV and portfolio via email with the specified subject line.