Customer Service Officer

Location

Arusha, Arusha, Tanzania

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview FES Consultants, acting as a trusted HR Business Partner, is hiring a confident, customer-focused professional for the position of Customer Service Officer for a client in Arusha, Tanzania. Join a dynamic team to be the friendly voice that makes a difference, supporting, solving, and satisfying customer needs. Key Responsibilities & Daily Duties • Customer Support: - Respond to customer inquiries via phone, email, social media, and in-person. - Provide accurate information about products. - Assist with orders, requests, and service-related issues. - Receive, investigate, and resolve complaints professionally and promptly. - Escalate complex issues to the relevant department or supervisor. - Follow up with customers to ensure satisfaction. • Customer Relationship Management: - Build and maintain positive relationships with customers. - Ensure professional, courteous, and timely communication. - Identify opportunities to improve customer satisfaction and retention. • Records and Reporting: - Maintain accurate records of inquiries, complaints, feedback, and resolutions. - Update customer information in the CRM system. - Prepare daily, weekly, or monthly reports as required. • Coordination and Teamwork: - Work with sales, finance, logistics, and other departments to resolve customer issues. - Communicate recurring concerns to management. - Support implementation of company policies and procedures. • Service Quality Improvement: - Collect customer feedback and suggest improvements. - Meet customer service targets and performance standards. - Maintain confidentiality and comply with company policies. Required Qualifications, Skills & Experience • Bachelor's degree or Diploma in Business Administration, Customer Service, Marketing, Communications, or a related field. • Previous experience in customer service or client relations is an advantage. • Excellent English language skills (both written and verbal). • Public speaking qualification or proven experience in public speaking is an added advantage. • Proficiency in Microsoft Office and basic computer skills. • Ability to work under pressure and manage multiple tasks. • Key Skills & Competencies: - Customer-focused attitude. - Excellent communication and interpersonal skills. - Problem-solving and conflict-resolution skills. - Active listening and presentation skills. - Time management and organization. - Professionalism, integrity, and confidentiality. - Confidence and ability to work independently and as part of a team. Working Hours, Shifts & Location Details • Location: Arusha, Tanzania (Onsite). Compensation & Benefits • Professional growth and supportive team environment. Application Instructions • Submit your CV and Cover Letter before the specified deadline.