Customer Service Representative

Location

Accra, Greater Accra Region, Ghana

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview A fast-paced Ghanaian technology startup modernizing urban delivery is hiring a Customer Service Representative. The company links consumers to daily necessities, restaurants, and retail partners through an efficient last-mile logistics network. ### Key Responsibilities & Daily Duties • Handle incoming inquiries, delivery status checks, and issue escalations from customers, merchants, and delivery riders. • Provide timely, courteous, and efficient resolution to complaints and operational queries via phone, chat, and email. • Track delivery feedback and log support incidents to assist with service quality enhancement. • Advocate for customer satisfaction by working closely with operational dispatch teams. ### Required Qualifications, Skills & Experience • Demonstrable experience in customer service, call center, or client support roles. • Excellent listening, empathy, and conflict-resolution capabilities. • Clear verbal and written English communication skills. • Ability to handle stressful situations calmly in a fast-paced environment. ### Working Hours, Shifts & Location Details • Location: Accra, Ghana. • Standard operational shifts supporting business hours. ### Compensation & Benefits • Competitive compensation structure in a collaborative team setting. ### Application Instructions • Email your CV, using the applied role as the email subject line.