Customer Support Representative
- Location
- Lekki, Lagos, Nigeria
- Salary
- Not specified
- Company
- Akash pawar
Job description
### Role & Company / Project Overview PlayNaija is looking for an enthusiastic, service-oriented Customer Support Representative to join its growing team in Lekki, Lagos. The organization is particularly encouraging qualified female professionals to apply for this opportunity. ### Key Responsibilities & Daily Duties • Provide high-quality customer service, support, and query resolution to users. • Effectively operate and manage customer inquiries through CRM platforms, ticketing systems, live-chat, and communication tools. • Address and resolve customer complaints, conflict situations, and product issues in a calm, professional manner. • Guide customers regarding online sports betting, iGaming features, and platform services. • Maintain clear, structured documentation of support interactions and issues. ### Required Qualifications, Skills & Experience • Experience: Minimum of 1–2 years of experience in customer service/support. • Industry Experience: Prior customer support experience within iGaming, sports betting, fintech, e-commerce, or a technology-driven business is preferred. • Domain Knowledge: Strong understanding of online sports betting and gaming products is an advantage. • Communication: Excellent written and verbal communication skills. • Soft Skills: Strong problem-solving, conflict-resolution abilities, and patience. • Tools & Tech: Good working knowledge of Microsoft Office / Google Workspace, CRM tools, ticketing systems, live-chat, and communication platforms. • Eligibility: Only qualified candidates should apply. ### Working Hours, Shifts & Location Details • Location: Lekki, Lagos, Nigeria. • Work Mode: Onsite / Office-based. ### Compensation & Benefits • Competitive remuneration and career development opportunities within the sports betting and fintech industry. ### Application Instructions • Interested candidates should submit their CV and a brief cover letter outlining their relevant customer support experience.