Japanese & Korean Gaming Customer Support Agent

Location

Across Worldwide

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview We are hiring Remote Customer Service Representatives specializing in Japanese and Korean language support for the Gaming Industry. This role involves assisting players and delivering exceptional support for Strategy and MMO games as an Independent Contractor. • Key Responsibilities & Daily Duties - Handle player concerns professionally and resolve technical or gameplay queries - Provide prompt, high-quality bilingual written customer support in Japanese or Korean - Work independently to troubleshoot, escalate, and document player issues - Manage in-game support tickets and maintain player satisfaction • Required Qualifications, Skills & Experience - Fluent in Japanese or Korean - Experienced player of Strategy and MMO games with at least 3 years of gaming experience - At least 1 year of Customer Service experience, preferably in the gaming industry - Strong written communication and problem-solving skills - Able to work independently and handle player concerns professionally - Must possess own laptop or mobile device and a reliable internet connection • Working Hours, Shifts & Location Details - Fully Remote / Worldwide - Working hours: Less than 40 hours/week, depending on project requirements - Schedule: Amenable to shifting schedules, including weekends and night shifts • Compensation & Benefits - Contract arrangement: Independent Contractor • Application Instructions - Interested applicants may submit an updated CV/resume via the designated application email