Customer Coordinator
- Location
- Vadodara, Gujarat, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
### Role & Company / Project Overview Sai Placement is hiring for an urgent opening for the position of Customer Coordinator in the Customer Coordination / CRM Department at Vadodara. • Role Purpose: To coordinate with customers and internal laboratory teams for smooth handling of queries, documentation, testing/calibration jobs, and timely delivery of reports and certificates. • Main Work Flow: Customer Queries → Requirement Understanding → Request Form/Documents → Laboratory Coordination → Job Tracking → Report/Certificate Follow-up → Customer Communication & Delivery → Regular update to reporting Person. ### Key Responsibilities & Daily Duties • Handle customer queries related to testing, calibration, and certification services. • Understand customer requirements for reports and certificates and coordinate with the technical team whenever clarification is required. • Follow up with customers for Request Forms, specifications, drawings, standards, samples, and other required documents. • Coordinate with customers and laboratory personnel for smooth execution of jobs. • Track the status of testing/calibration certificates and reports and provide timely updates to customers and BCS laboratories. • Follow up with the laboratory team for test reports and calibration certificates. • Ensure reports and certificates are shared with customers within the committed timeline. • Coordinate for sample/equipment collection and delivery wherever required. • Handle customer queries, complaints, and service-related issues and coordinate for resolution. • Maintain regular communication with existing customers and support good customer relationships. • Follow up on pending enquiries, queries, Request Forms, and other required documents. • Maintain proper records of customer communication and job status, as well as provided tasks by the BCS Team. • Update and maintain daily activity in MS Excel. • Coordinate effectively between customers, administration, and technical laboratory teams. ### Required Qualifications, Skills & Experience • Qualification: Any Graduate or Electrical Engineer. • Experience: 2+ years. • Basic understanding of electrical/electronic equipment and laboratory services. • Good communication and customer-handling skills. • Good knowledge of MS Excel, Word, PowerPoint, and Outlook Email. • CRM / MS Office knowledge is an advantage. • Strong follow-up and coordination skills. • Good written and verbal communication skills in English. • Ability to manage multiple jobs and follow timelines. ### Working Hours, Shifts & Location Details • Location: Vadodara, Gujarat, India • Employment Type: Full-Time / Onsite ### Compensation & Benefits • Not specified ### Application Instructions • Submit your updated profile and details to the recruiter for consideration.