Contact Center Tester (Cyara) - Sydney

Location

Sydney, New South Wales, Australia

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview We are hiring an experienced Tester with strong Contact Center testing experience and hands-on expertise in Cyara for a contract role based in Sydney. Australian Full working rights are mandatory. • Key Responsibilities & Daily Duties - Proven experience in Contact Center testing environments. - Hands-on experience with Cyara for automated and end-to-end testing. - Experience testing IVR, call flows, routing, reporting, and agent desktop applications. - Strong understanding of Contact Center platforms. - Ability to create test cases, execute test scenarios, and manage defect tracking. - Experience with UAT, SIT, and regression testing. • Required Qualifications, Skills & Experience - Proven background in Contact Center testing. - Strong expertise in Cyara automated/end-to-end testing tools. - In-depth testing knowledge covering IVR, call flows, routing, reporting, and agent desktops. - Comprehensive understanding of Contact Center platforms. - Demonstrated proficiency in SIT, UAT, regression test execution, and defect lifecycle management. - Mandatory Australian full working rights. • Working Hours, Shifts & Location Details - Location: Sydney, Australia. - Contract engagement. • Compensation & Benefits - Contract role compensation as per industry standards. • Application Instructions - Eligible candidates with Australian full working rights may apply by submitting their resume.