Senior Support Engineer – White-Glove / VIP Support
- Location
- San Francisco, California, United States
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: We are looking for an experienced Senior Support Engineer to provide high-quality, white-glove IT support to executives, VIP users, and employees in a fast-paced financial environment for end client KKR. • Key Responsibilities & Daily Duties: - Provide white-glove IT support to C-level executives and VIP users. - Resolve issues involving applications, devices, access, and infrastructure. - Troubleshoot through Service Desk, email, Teams, phone, walk-up, and remote channels. - Handle escalations and coordinate with L3/Engineering teams. - Support hardware/software deployments, break-fix, imaging, and new setups. - Provide Windows & Mac support and AV/conference room troubleshooting. - Perform incident response and root cause analysis. - Document recurring issues, solutions, and knowledge-base articles. - Identify recurring problems and recommend automation/process improvements. - Support migrations, deployments, and new technology rollouts. - Maintain accurate ticket and technical documentation. - Proactively follow up with users to ensure excellent service and satisfaction. • Required Qualifications, Skills & Experience: - 5+ years of IT Support experience. - Experience supporting executives/VIPs in a white-glove environment. - Proficiency with Windows & Mac OS. - Hands-on experience with Active Directory & Entra ID. - Microsoft Office 365 expertise. - In-depth knowledge of hardware lifecycle, deployment & imaging. - Solid understanding of networking fundamentals. - Experience with Mobile Device Management (MDM). - Proficiency in PowerShell. - Experience with AV / Conference Room support. - Experience working with Ticketing / ITSM systems. - Strong communication and customer-service skills. - Financial/investment industry experience preferred. - Must Have: White-glove customer service along with strong VIP/Executive Support experience. • Working Hours, Shifts & Location Details: - Location: San Francisco, CA 94104 - Work Model: 5 Days Onsite • Compensation & Benefits: - Not specified • Application Instructions: - Submit your resume and profile details via email for consideration.