CAFM Helpdesk Operator

Location

Riyadh, Riyadh Region, Saudi Arabia

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Urgent hiring for a CAFM Helpdesk Operator based in Riyadh, Saudi Arabia, open to Saudi nationals and expatriates. The position serves as a central communication and operational dispatch point for facility management and support services. • Key Responsibilities & Daily Duties - Manage incoming service requests, operational calls, and incident reports via helpdesk ticketing systems. - Utilize CAFM (Computer-Aided Facility Management) systems to log, update, track, and close maintenance tickets. - Coordinate seamlessly between end-users, facility teams, and technical maintenance personnel. - Provide prompt customer support and communications across multilingual regional user groups. • Required Qualifications, Skills & Experience - Fluency in English plus a regional language (Hindi, Urdu, Tagalog, etc.). - Prior hands-on experience working with CAFM systems or IT/facility ticketing tools. - Strong communication, multitasking, and problem-solving abilities. • Working Hours, Shifts & Location Details - Location: Riyadh, Riyadh Province, Saudi Arabia - Work Schedule: Rotational shifts, requiring flexibility to work across varied shift schedules including night shifts and weekends. - Nationality: Saudi / Expats • Compensation & Benefits - Standard company benefits provided as per industry norms. • Application Instructions - Submit your CV via email with the specified subject line.