Senior ITSM Consultant – Jira Service Management (JSM) -
- Location
- Pune, Maharashtra, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
### Role & Company / Project Overview Jaas Technologies has an immediate requirement for an experienced Senior ITSM Consultant with strong hands-on expertise in Jira Service Management (JSM) to design, configure, and implement enterprise-grade IT Service Management processes. The ideal candidate must have deep experience implementing ITSM processes from the ground up and personally configuring them within Jira Service Management. This role requires a hands-on professional who can collaborate closely with engineering and platform teams to build scalable, efficient, and well-governed ITSM solutions. ### Key Responsibilities & Daily Duties • Design and implement ITSM processes aligned with ITIL best practices. • Configure and operationalize Incident, Problem, Change, Service Request, and Knowledge Management processes. • Design and configure service catalogs, workflows, request types, and service portals in Jira Service Management. • Configure SLAs, escalation rules, queues, automation, and notifications. • Develop and maintain Jira workflows, business rules, and process automation. • Establish ITSM process governance, standards, and best practices. • Configure dashboards, reports, and metrics to monitor service performance. • Collaborate with engineering and platform teams to build a scalable, enterprise-grade ITSM foundation. • Troubleshoot configuration issues and continuously improve ITSM processes. ### Required Qualifications, Skills & Experience • 7+ years of relevant ITSM experience. • Strong hands-on experience with Jira Service Management (JSM) configuration and implementation. • Proven experience implementing ITSM processes from the ground up in enterprise environments. • Strong knowledge of Incident, Problem, Change, Request, and Knowledge Management. • Expertise in Jira workflows, automation, queues, portals, service catalogs, and SLA management. • Good understanding of ITIL frameworks, process governance, and ITSM best practices. • Ability to independently configure and operationalize ITSM processes. ### Working Hours, Shifts & Location Details • Location: Pune, Maharashtra, India ### Application Instructions Interested candidates should share their updated resume along with their current location, current CTC/rate, expected rate, and notice period via email.