Social Media Executive (Customer Support)

Location

Pune, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Frido is hiring for a Social Media Executive (Customer Support) based in Pune. The position focuses on engaging actively with community comments and direct messages, turning dissatisfied customers into brand advocates, and representing the brand positively across social channels. Key Responsibilities & Daily Duties: • Handling customer queries across LinkedIn, X (Twitter), Instagram, and Facebook • Replying to comments, direct messages (DMs), and mentions professionally and effectively • Turning complaints into compliments by delivering proactive and empathetic support • Escalating complex or tricky issues to the appropriate internal teams • Monitoring and keeping an eye on what people are saying about Frido online Required Qualifications, Skills & Experience: • Minimum 1+ year of social media support experience • 2 to 3 years in customer support overall • Excellent, standout communication skills • Comfortable and flexible with working rotational shifts • Immediate joiners preferred Working Hours, Shifts & Location Details: • Location: Pune (In-office role) • Schedule: 6 days a week • Shifts: Rotational shifts with rotational week off Application Instructions: Interested candidates should submit their resume via email with the subject line 'Application for Social Media Executive'.