Customer Support Executive (Inbound)

Location

Noida, Uttar Pradesh, India

Salary

INR 20,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: PrimPro HR & Business Solutions LLP is hiring Customer Support Executives (Inbound) with 100 openings for a leading B2B wholesale market app. Key Responsibilities & Daily Duties: • Resolve customer queries and complaints regarding products, orders, and services • Provide accurate information utilizing the internal knowledge base • Maintain high CSAT (Customer Satisfaction) and First Call Resolution (FCR) • Document every customer interaction in the CRM with precision Required Qualifications, Skills & Experience: • Minimum qualification: Graduate or pursuing graduation • Language skills: Fluent Hindi and intermediate English • Experience: Minimum 6 months of call centre experience Working Hours, Shifts & Location Details: • Location: Noida, Sector 63, India • Work Mode: Work From Office (WFO) only • Working Days: 6 days a week, with 1 rotational weekly off • Shifts: Rotational shifts between 7:00 AM – 9:00 PM (9-hour login window) Compensation & Benefits: • Salary: ₹20,000 CTC per month Application Instructions: Interested candidates can apply by submitting their resume via email or reaching out via WhatsApp.