Job Details
Location: Île-de-France-wide, France
Salary: Not specified
Company: ApnaWorker
In the context of user support provision within a large group, you intervene at level 1 support on incidents and requests oriented towards office automation and applications on an international scale. Your missions include: receiving and qualifying user requests remotely (telephone, email, portal), recording and monitoring tickets in the ticketing tool, resolving N1 incidents (office automation and application), and escalating complex issues. The role requires bilingual English and French skills, located in Yvelines, Ile-de-France. No salary details provided. Permanent contract.