Female Front Office Manager

Location

Lagos, Lagos, Nigeria

Salary

NGN 500,000 - 900,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: An exciting opportunity for an experienced, confident, and service-oriented female hospitality professional to join the pre-opening management team of a luxury hotel in Lagos, Victoria Island, Nigeria, recruited via DAGA HOSPITALITY. Key Responsibilities & Daily Duties: - Lead Front Office, Reception, Reservations, and Guest Services operations - Ensure smooth guest check-in, check-out, and deliver an excellent overall guest experience - Handle guest enquiries, complaints, special requests, and service recovery - Train, coach, and motivate the Front Office team - Coordinate seamlessly with Housekeeping, Sales, Security, Engineering, and Food & Beverage departments - Monitor room status, occupancy, VIP arrivals, and special guest requirements - Oversee Property Management System (PMS) operations, billing accuracy, cash handling, and shift controls - Establish SOPs, operational checklists, and high service standards - Support pre-opening preparations, departmental setup, and comprehensive staff training - Promote guest satisfaction, upselling, and departmental revenue generation Required Qualifications, Skills & Experience: - Minimum 3 to 5 years of relevant Front Office experience - Experience in an upscale or luxury hotel, serviced apartment, or apartment-hotel environment - Previous experience as a Front Office Manager, Assistant Front Office Manager, or Duty Manager preferred - Strong leadership, communication, and guest-relations skills - Good technical knowledge of hotel Property Management Systems (PMS) - Excellent problem-solving and service-recovery abilities - Professional presentation, confidence, and attention to detail - Hospitality qualification is an advantage Working Hours, Shifts & Location Details: - Location: Victoria Island, Lagos, Nigeria - Environment: Luxury pre-opening hotel setup Compensation & Benefits: - Approximate Salary: ₦500,000 to ₦900,000 per month (depending on experience and final offer) - Note: Charges Applicable Application Instructions: To apply, please submit your resume via WhatsApp strictly without calling.