Customer Service Manager – Health Management (IVA)

Location

Indore, Madhya Pradesh, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: We are hiring qualified medical professionals to join our Clinical Support Team as a Customer Service Manager – Health Management (IVA) based in Indore, Madhya Pradesh. The role centers on providing professional medical guidance to customers seeking clarity on diagnoses, treatment plans, and medical procedures, supporting them through telephonic consultations to help them make well-informed healthcare decisions. • Key Responsibilities & Daily Duties: - Deliver comprehensive medical guidance and clinical support to customers via telephonic consultations. - Assist customers with clarity and explanations regarding diagnoses, treatment plans, and prescribed medical procedures. - Act as a trusted healthcare advisor within the clinical support framework to facilitate informed patient and customer decision-making. • Required Qualifications, Skills & Experience: - Educational Qualification: MBBS degree is mandatory. - Experience: 1 to 5 years of relevant clinical experience. - Strong telephonic communication skills, clinical acumen, and professional consultative approach. • Working Hours, Shifts & Location Details: - Working Hours: Rotational shifts as per company policy. - Location: Onsite in Indore, Madhya Pradesh, India. • Compensation & Benefits: - Standard company benefits and compensation aligned with industry standards. • Application Instructions: - Interested and eligible medical professionals are invited to apply by submitting their updated CV to HR Rishita Sharma.