Dynamics CRM Tech + CCAS Consultant - Hyderabad

Location

Hyderabad, Telangana, India

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview Exciting opportunity for Dynamics CRM Tech professionals with CCAS (Contact Center as a Service) experience to join a Big 4 consulting firm (PwC). ### Key Responsibilities & Daily Duties • Technical customization, extension, and integration of Microsoft Dynamics CRM with Contact Center as a Service (CCAS) platforms. • Build omnichannel customer engagement capabilities, telephony integration, and automated routing. • Participate in technical design, implementation, and deployment activities. ### Required Qualifications, Skills & Experience • Hands-on technical background in Microsoft Dynamics CRM / D365. • Specific expertise in CCAS (Contact Center as a Service) technologies and omnichannel solutions. • Solid understanding of APIs, webhooks, and telephony/CRM integrations. ### Working Hours, Shifts & Location Details • Job Location: Hyderabad, Telangana, India • Interview Location: Bangalore Only ### Compensation & Benefits • Standard Big 4 consulting package. ### Application Instructions • Send your updated CV directly to the specified email address.