Reservations Executive

Location

Hyderabad, Telangana, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Dolphin Hotels Private Limited is hiring a customer-focused and detail-oriented Reservations Executive to join the hospitality team at Ramoji Film City, Hyderabad. Key Responsibilities & Daily Duties: • Handle guest bookings, inquiries, modifications, and cancellations through calls, emails, and other communication channels. • Manage reservations accurately and efficiently through the central reservation system. • Respond to guest queries regarding room rates, availability, amenities, packages, and hotel policies. • Promote room upgrades, packages, and special offers to maximize occupancy and revenue. • Maintain accurate and updated reservation records in the central reservation database. • Coordinate special guest requests with the respective hotel departments and properties. • Prepare reservation-related reports as required. • Ensure a high level of guest satisfaction through professional and timely communication. Required Qualifications, Skills & Experience: • Good communication and interpersonal skills. • Strong customer service orientation. • Good knowledge of MS Office and reservation systems. • Ability to handle multiple bookings and inquiries efficiently. • Prior experience in hotel reservations or the hospitality industry will be an advantage. Working Hours, Shifts & Location Details: • On-site role located at Dolphin Hotels Private Limited, Ramoji Film City, Hyderabad, Telangana, India. Compensation & Benefits: • Compensation details are not specified. Application Instructions: • Interested candidates can apply by submitting their CV via email or contacting recruitment via WhatsApp.