Senior Repayment Executive – Voice Process

Location

Gurugram, Haryana, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Northstar Global HR Solutions is currently hiring for a reputed BPO organization in Gurugram for the position of Senior Repayment Executive – Voice Process (Collections). The role involves handling outbound customer communications, managing payment collections, and negotiation. Key Responsibilities & Daily Duties: • Make outbound calls to customers for outstanding payments • Understand customer situation and negotiate payment arrangements • Update customer information and maintain records • Ensure timely follow-ups and closure of accounts • Achieve individual and team targets • Comfortable handling customer calls and targets Required Qualifications, Skills & Experience: • Graduate in any stream • Fluent English communication (mandatory / must have) • Freshers with excellent English communication are encouraged and eligible to apply • 0 to 3 years of experience in collections, recovery, customer service, or voice process (experienced candidates preferred) • Strong communication and negotiation skills • Ability to work under targets and handle pressure • Basic computer knowledge and good record keeping Working Hours, Shifts & Location Details: • Location: Gurugram, Haryana, India • Work Setup: Office-Based (Onsite) • Industry: BPO Application Instructions: Interested candidates can share their updated CV via email with the subject line 'Senior Repayment Executive – Gurugram', or reach out via phone/WhatsApp for queries. Shortlisted candidates will be contacted for the next steps.