Job Details
Location: Gurugram, Haryana, India
Salary: Not specified
Company: ApnaWorker
A travel organization is seeking a Quality Analyst to monitor and evaluate customer interactions within its US Travel operations. Responsibilities include reviewing calls and transactions, ensuring compliance with quality standards, identifying process improvement opportunities, preparing quality reports, and supporting training initiatives. Candidates should have experience in quality assurance and a strong understanding of customer service processes within the travel industry.