Customer Service Executive (Zomato Process)

Location

Gurgaon, Haryana, India

Salary

INR 24,000 - 27,000 / month

Company

akash pawar

Job description

Role & Company / Project Overview: We are hiring Customer Service Executives for the Zomato customer support process (Voice/Chat). This position involves assisting customers with real-time support inquiries, maintaining high service delivery standards, and offering career growth opportunities within a friendly work environment. Key Responsibilities & Daily Duties: • Handle customer queries via Voice and Chat channels. • Resolve issues related to orders, payments, cancellations, refunds, and deliveries. • Deliver excellent customer service while maintaining strict quality benchmarks. • Escalate unresolved concerns and complex issues to the relevant internal teams. Required Qualifications, Skills & Experience: • Educational Qualification: 12th Pass / Undergraduate / Graduate. • Experience Level: Both freshers and experienced candidates are eligible to apply. • Communication Skills: Good communication skills in English (mandatory B2 level communication skills) and Hindi. • Additional Language Skills: Regional language proficiency is an added advantage in any of the following languages: Bengali, Kannada, Tamil, Telugu, Marathi. Working Hours, Shifts & Location Details: • Location: Gurgaon. • Shift Timings: 24×7 rotational shifts. • Working Schedule: 6 days working per week with 1 rotational week off. Compensation & Benefits: • Freshers: ₹24,000 CTC per month (PF Deduction: ₹3,600). • Experienced Candidates: ₹27,000 CTC per month (PF Deduction: ₹3,600). • Additional Perks: Clear growth opportunities and a supportive work environment. Application Instructions: • Eligible candidates may connect via the provided contact details to apply.