Contact Center Quality Engineer

Location

Elk Grove, California, United States

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are actively seeking a qualified Contact Center Quality Engineer for a high-priority client requirement. Key Responsibilities & Daily Duties: - Conduct thorough quality assurance and testing for contact center systems, telecommunication routing, and customer interaction platforms. - Design, develop, and execute comprehensive test plans, scripts, and quality test cases. - Identify, log, track, and verify defects to ensure high system availability, stability, and customer satisfaction. - Collaborate closely with cross-functional technical teams, voice engineers, and project stakeholders. Required Qualifications, Skills & Experience: - Hands-on experience as a Quality Engineer specializing in Contact Center environments and enterprise voice/telephony solutions. - Work authorization eligibility restricted to Green Card (GC) and US Citizens (USC) only. Working Hours, Shifts & Location Details: - Location: Elk Grove, California, United States. - Standard professional work schedule. Compensation & Benefits: - Competitive compensation based on industry standards and experience. Application Instructions: - Please submit your updated resume to the designated recruiting contact for immediate consideration.