Google CCAI / Dialogflow CX Consultant

Location

Charlotte, North Carolina, United States

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are seeking an experienced Google Contact Center AI (CCAI) / Dialogflow CX Consultant (Senior Consultant – Google Cloud / Conversational AI) to lead and execute end-to-end Conversational AI solutions. This is an onsite consulting position with a duration of 6 months. Key Responsibilities & Daily Duties: • Lead end-to-end Conversational AI solutions and architectures. • Design complex Dialogflow CX conversation flows, intents, entities, routes, and fulfillment. • Develop GECX Playbooks leveraging Gemini and Vertex AI. • Build and deploy advanced Voicebot and Chatbot solutions. Required Qualifications, Skills & Experience: • 8–10+ years of experience in Conversational AI and Google Cloud. • Strong expertise in Google Contact Center AI (CCAI) and Dialogflow CX. • Solid background in Conversational AI platform design. • Hands-on experience with GECX development and playbooks. • Demonstrated technical skills with Gemini and Vertex AI. • Proven experience in Voicebot and Chatbot development, including conversation flows, intents, entities, routes, and fulfillment mechanisms. Working Hours, Shifts & Location Details: • Location: Charlotte, North Carolina • Work Model: 100% Onsite • Duration: 6 Months (Contract / C2C / W2) Application Instructions: Interested candidates are encouraged to apply by submitting their resume and credentials.