Customer Support Professional / Call Center Specialist

Location

Cairo, Cairo Governorate, Egypt

Salary

EGP 21,000 - 21,000 / month

Company

Akash pawar

Job description

• Role & Company / Project Overview: We are hiring experienced Customer Support Professionals / Call Center Specialists to join a dynamic team supporting international clients, featuring a structured hybrid-to-remote transition model based out of Cairo, Egypt. • Key Responsibilities & Daily Duties: - Handle inbound and outbound customer inquiries with professionalism and active listening. - Resolve customer complaints, provide troubleshooting guidance, and ensure first-contact resolution. - Maintain accurate and comprehensive logs of customer interactions in internal CRM systems. - Adhere to quality assurance benchmarks, average handle time targets, and customer satisfaction metrics. • Required Qualifications, Skills & Experience: - Education: Bachelor’s degree graduates only. - Language Proficiency: Minimum B2 Upper-Intermediate English level is required. - Experience: Prior experience in the Call Center / Customer Service industry is mandatory. - Excellent verbal and written communication skills. • Working Hours, Shifts & Location Details: - Role Type: Full-time. - Work Setup: 1 Month On-site Training in Cairo, transitioning to 100% Work From Home (WFH). • Compensation & Benefits: - Salary Package: Up to 21,000 EGP per month. - Full-paid professional onboarding during the first-month on-site training. - Smooth setup transition to remote operations. - Clear career progression paths and supportive management structure. • Application Instructions: - Candidates meeting all requirements can submit their updated CV directly via WhatsApp with the subject line 'English B2 - Customer Support'.