Customer Success Representative – US Accounts

Location

Bengaluru, Karnataka, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: izmo Ltd is hiring a customer-focused Customer Success Representative – US Accounts. In this role, you will build strong client relationships, solve problems, and drive customer success. The ideal candidate takes ownership, communicates proactively, builds trust with customers, turns challenges into positive customer experiences, and has experience managing international clients (particularly US customers) and working with SaaS, technology, or digital marketing products. • Key Responsibilities & Daily Duties: - Manage relationships with US automotive dealership clients. - Lead customer onboarding and drive product adoption. - Conduct regular client reviews and communicate performance insights. - Coordinate with internal teams to resolve customer issues and escalations. - Proactively improve customer satisfaction, retention, and renewals. - Maintain accurate CRM records and ensure smooth handovers across time zones. • Required Qualifications, Skills & Experience: - 3–6 years of experience in Customer Success, Account Management, or Client Servicing. - Hands-on experience working with US customers. - Excellent verbal and written communication skills. - Familiarity with CRM tools, ticketing systems, and reporting dashboards. - Experience in SaaS, digital marketing, or automotive technology is an advantage. - Someone who has already supported US-aligned night shift. • Working Hours, Shifts & Location Details: - Working Hours / Shift: US-Aligned Night Shift - Location: JP Nagar, Bengaluru, India (Onsite) • Application Instructions: Interested candidates or those with suitable referrals should share their resume directly via the provided recruiter email address.