Senior Customer Support Manager

Location

Bengaluru, Karnataka, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: AVEXOR Logistics is looking for a customer-focused, proactive Senior Customer Support Manager to strengthen customer relationships, improve service quality, and ensure an excellent customer experience within their Sales & Business Development department. Key Responsibilities & Daily Duties: • Handle customer inquiries, requests, and concerns via phone and email. • Provide accurate information about logistics services and shipment delivery updates. • Assist customers with shipment tracking and delivery-related issues. • Resolve customer complaints or escalate them to the appropriate departments. • Ensure adherence to committed TAT (Turnaround Time). • Prepare monthly performance reports and participate in customer review meetings. • Coordinate with internal teams to ensure smooth shipment pickups and deliveries. • Build strong customer relationships and improve customer satisfaction. • Identify opportunities for upselling and cross-selling logistics services. • Support service quality improvement and customer retention initiatives. Required Qualifications, Skills & Experience: • Graduation from a recognized university or equivalent. • Excellent verbal and written communication skills in Kannada/Hindi and English. • Experience in customer service, customer success, or logistics support preferred. • Strong problem-solving and decision-making abilities. • Proficiency in MS Excel and basic computer applications. • Ability to work in a fast-paced environment and manage changing priorities. • Positive attitude, teamwork, and a customer-first mindset. Working Hours, Shifts & Location Details: • Location: Bengaluru, Karnataka, India. • Employment Type: Full-Time. • Department: Sales & Business Development. Compensation & Benefits: • Not specified. Application Instructions: • Interested candidates can apply via email.