Incident Manager - IT Service Operations

Location

Bangi, Selangor, Malaysia

Salary

Not specified

Company

Akash pawar

Job description

Silentmode Sdn. Bhd. is hiring an Incident Manager in Bangi, Selangor. The role requires 3 to 5 years of experience in IT Service Operations, Technical Support (L2/L3), or Incident Management. Key responsibilities include leading Sev1 and Sev2 incidents from activation to recovery, coordinating investigations across TechOps, DevOps, and Engineering, and managing communications with stakeholders. The candidate will track incident progress, lead Post-Incident Reviews (PIR), support Root Cause Analysis (RCA), and maintain alignment with ITIL v4 framework standards. Open to experienced L2/L3 support professionals looking to step up.