Job Details
Location: 6th of October City, Giza Governorate, Egypt
Salary: Not specified
Company: ApnaWorker
iSon Xperiences is hiring a Spanish Quality Assurance Specialist for its operations in 6th of October City, Egypt. The core responsibilities include monitoring live and recorded customer service interactions in Spanish and English, evaluating agent performance metrics against corporate compliance guidelines, providing actionable coaching feedback, and analyzing customer support trends. Requires exceptional analytical and communication skills. Previous quality assurance or transactional auditing experience in a BPO / Call Center environment is highly preferred. Offers a competitive salary, career advancement tracks, and comprehensive social and medical insurance.